Shipping and Returns

Shipping and returns are FREE! 

For your convenience we offer next day delivery for an additional fee.  

All orders placed before 2 PM ship out the same day. (hey, you just might be holding your package of joy by tomorrow!) 

You will receive an email with a tracking number once your order ships.

 

 

 

Return Policy:

Pleasing our customers is our top priority. If you are not completely satisfied we are here for you. Enjoy easy and FREE returns at La Joie subject to the rules detailed below.

Full Refund:

You have 7 days from when you receive your package to return your order. Please ship it back within 3-4 days so that we can have it back in the store by 7 days.

Store Credit:

You have up to 14 Days to return your items for a store credit.

Sale Merchandise:

Sale merchandise 15% off and over is final sale.

Returning a Gift:

We will be glad to send you a gift card if returned within 14 days of receiving your gift. Final sale gifts can’t be returned or exchanged.

 

Exchange Policy:

At this time we are not able to offer exchanges. Please return your item(s) for a refund and place a new order.

 

*Merchandise must be in resalable condition and in original packaging with receipt, and all tags attached to be eligible for a refund. Please bear in mind that if an item came with a hanger or dress bag, this is also part of the item and must be returned as well. *We are not responsible for lost or stolen packages. 

 

Any questions? Please call our customer care representatives at
212.787.3100 or email us at info@lajoielayette.com

*We are not responsible for lost or stolen packages.